the fog machine

The Fog Machine by Susan Follett

Author
Susan Follett
Category

Customer service is an important part of any business. There are two main types of customer service systems - knowledge based and non-knowledge based. Non-knowledge based systems use employees to do the work. Knowledge based systems use machines to do it for them. The distinction between these two types of customer service is very important because companies need to be able to differentiate themselves in order to gain customers’ trust and loyalty.The Fog Machine book by Susan Follett contains a detailed description on how different customer service systems work, including the difference between the two types, how they compare and why that is important. It also covers many scenarios in various different industries involving non-knowledge based vs knowledge based customer service systems; there are numerous ways of providing this information as well as examples from real life situations where these technologies have

Book Download

Sign in so you can leave reviews

Reviews:

Malaktilar
__________________________________________________If you find this work useful, please like or follow me on Facebook @ The Fog Machine Blog.The Fog Machine is a marketing agency I run with my friend, Dr. Craig Maloney. We write informative articles on technology and marketing. Check us out here: The Fog Machine
Yozshule
The Fog Machine (1932) - Susan Follett
Kajas
I needed to write a literature review about The Fog Machine and Ancillary Sword books. I read The Fog Machine with pleasure and got an A+ for my book review. Susan Follett is a wonderful writer.