the fog machine

The Fog Machine by Susan Follett

Susan Follett

Customer service is an important part of any business. There are two main types of customer service systems - knowledge based and non-knowledge based. Non-knowledge based systems use employees to do the work. Knowledge based systems use machines to do it for them. The distinction between these two types of customer service is very important because companies need to be able to differentiate themselves in order to gain customers’ trust and loyalty.The Fog Machine book by Susan Follett contains a detailed description on how different customer service systems work, including the difference between the two types, how they compare and why that is important. It also covers many scenarios in various different industries involving non-knowledge based vs knowledge based customer service systems; there are numerous ways of providing this information as well as examples from real life situations where these technologies have

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The Fog Machine (1932) - Susan Follett
I needed to write a literature review about The Fog Machine and Ancillary Sword books. I read The Fog Machine with pleasure and got an A+ for my book review. Susan Follett is a wonderful writer.